• Address: Las Vegas, NV 89109 (map)
• Date Posted: 09/22/09
• Job Type: Full-time

CityCenter presents an unprecedented opportunity to help create the most significant resort experience in the world. Become part of the team that will bring this vision to life by applying today!

To apply for this position, please visit the CityCenter Careers Website and select Crystals under property.

Job Functions:
* Coordinate the Lead Management Process
* Distribute all leads and appointment flows per policy and rotation
* Answer all incoming telephone calls and capture and maintain all data for leads and contacts
* Coordinate and report on the Lead Management Process including liaising with Gallery Representatives, Sales Executives, Clients and Management
* Work at the following locations: Sales Pavilion, Bellagio
* Maintain accurate daily, weekly and monthly lead priority reporting and appointment rotation reports by rotation
* Coordinate the appointment distribution process including liaising with Discovery Center Coordinators including Bellagio, sales associates, clients and management
* Answer telephones and handle all calls adhering to the MGM MIRAGE core standards
* Utilize the CRM Elements and other computer systems simultaneously to cross-reference data on a daily basis to identify MGM MIRAGE patrons
* Register all leads and appointments in CRM Elements
* Responsible for the integrity of the data entered in CRM Elements
* Prepare reports as required by management
* Providing additional support to other departments (including, but not limited to, Sales, Contracts Administration, & Marketing)
* Complete special assignments and urgent reports as requested by management
* Provides telephone support to Discovery Center at Bellagio, Kiosk at Mirage, Kiosk at the Monte Carlo and the Kiosk at THE Hotel
* Handle all guest interactions with the highest level of hospitality and professionalism; resolve customer complaints; assist customers when possible
* Provide additional support to other departments as directed by management
* Greet, welcome, and register visitors to CityCenter
* Conduct discovery tours at the Residential Sales Pavilion and Bellagio Gallery
* Maintain current product knowledge and project information
* Dialogue with guests regarding residential opportunities at CityCenter
* Provide and arrange transportation for guests to Sales Pavilion
* Offer and assist with beverages for visitors
* Travel if necessary
* All duties are to be performed in accordance with departmental and property policies, practices, and procedures
*

Qualifications:
Required:

* At least one year of experience in customer service, telephone sales, office administration, or front desk
* Working knowledge of Microsoft Office
* Excellent organizational skills and the ability to prioritize
* Ability to work in a team oriented, fast-paced environment and handle stress
* Ability to multi-task, and work under pressure
* Ability to work flexible schedule including weekends and holidays

Preferred:

* Four year degree
* Real Estate knowledge